Lions SHARE Social FAQ

Lions SHARE Social

FREQUENTLY ASKED QUESTIONS

PRIVATE MESSAGING

How do I send a private message?

To send a new private message from a computer:

1. Click on the mail icon in the top bar and select ‘New Message’ – you will be taken to the compose message page.

 

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2. Enter the name of the person you would like to message. As you type the name of the person, they will appear in the drop-down box.

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3. Select them from the drop-down box and they will appear as the recipient.

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You can add multiple names to send a group message by repeating Steps 2 & 3.

4. Enter your message in the ‘Type Message’ area

5. Attach a file of up to 50mb (document, image, etc.) at the bottom of the message by clicking the ‘Attachment” icon

Be sure to wait for your file to upload before sending. The file is uploaded when it lights up.

6. Click the blue ‘Send’ button to send your message.

SUBJECT GROUPS

How do I join Subject Groups?

To Join Subjects Groups from a computer:

1. Click ‘Subjects’ from the LionsSHARE Social Menu – this will take you to the Subjects homepage.

2. Enter the code or name of your subject in the box provided – your subject will appear in the drop-down list.

3. Click your subject from the drop-down list to join the Subjects Group for that subject.

The Subjects Groups you have added will list on the Subjects homepage.

Join Subjects Groups for your other subjects by repeating steps 2 & 3.

Once you have joined Subjects Groups for all of your subjects, you can access those Subjects Groups from the ‘Subjects’ section of your LionsSHARE Social menu or from the ‘Subjects’ homepage.

ACCOUNT SETTINGS

How do I change email notification settings?

You can modify your email notification settings at any time.

To change your email notifications from a computer:

1. Click on the your profile picture in the top right corner of your LionsSHARE Social account – and a drop down menu will appear

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2. Click on ‘Account Settings’ from the drop down menu

3. Select the “Email Notifications” tab

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4. You can switch the toggle button to on or off for each notification to indicate whether you would like to receive that type of email notification

Note: Each email notification setting has an explanation. Be sure to read the explanation before adjusting a setting.

5. Once you have adjusted your email notification settings, click on the green ‘Save Settings’ button at the top of the page

How do I change Privacy settings?

You can alter the privacy of your profile information from your Account Settings on a computer.

To change your profile privacy settings, click on your profile picture in the top right corner of your LionsSHARE Social account and click on ‘Account Settings’.

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Your ‘Privacy’ settings appear at the top of the ‘Account Settings’ page.

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Adjust who can see a particular category of your profile information by clicking on the drop-down box.

Selecting ‘Everyone’ means that all students and staff at your university are able to see that information.

Selecting ‘Connections’ means that only your connections are able to see that information.

Selecting ‘Yourself’ means that only you will be able to see that information.

Once you have finished making changes, click on the ‘Save Settings’ button at the top of the page.

CONNECTIONS

How do I request a connection?

There are multiple ways to request connection with another user from a computer.

Suggested Connections:

The ‘Suggested Connections’ panel displays on the right hand side of most pages. Click the ‘Add Connection’ icon to request connection with that student.

From Profile Page

Navigate to a student’s profile page (by searching their name or clicking their name/profile picture) and click the green ‘Connect’ button on the top right corner of the page.

From Class List

You can also add students from the list on the right hand side of your Subjects groups.

From Connections Page

Click on the ‘Connections’ link in the left hand navigation menu to access the Connections page.

The default tab on your Connections page is ‘Suggested Connections’. LionsSHARE Social suggests connections for you based on things you have in common with other students.

You can filter suggested connections by a number of different attributes, such as subjects, interests and hometown to find students similar to you.

How do I accept a connection request?

You will receive both a notification and a recent activity item when a user requests to connect with you.

AND

 

To accept a connection request from your Notifications or Recent Activity, click on ‘Accept’.

You will then be taken to your ‘My Connections’ page, where you will see the student added in your Connections section.

Note: If you directly visit your My Connections page before accepting the request you can either Accept or Ignore the connection request.

If you’d like to, you can always remove a connection by clicking the ‘x’ next to their name on your ‘My Connections’ page.

POSTING ON LIONSSHARE SOCIAL

How do I pin a post?

Posts can be pinned to the top of a feed for a designated period.

Staff members can pin posts to any feeds. Students can pin posts if they are:

  • A mentor in a Mentor Group
  • A Page Admin of a Club Page

Posts can only be pinned to feeds from a computer.

To pin a post to a feed:

1. Go to the feed you would like to pin the post on

2. Add the post, link, file or poll you would like to pin

3. Click ‘Pin’ icon at the bottom of the post box

4. From the calendar that appears, select the date you would like the post to be pinned until – the post will come down at the end of the day selected

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5. Click on the ‘Post’ button

Once posted, your post will appear at the top of the feed with a ‘Pin’ icon in the corner

If you would like to unpin your post for any reason, click the ‘Unpin’ link on the post

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How do I post a poll?

To post a poll from a computer:

1. Click on the group/page you would like to post a poll on

2. Click on the ‘Poll’ option in the Post box on that page

3. Type a question in the Post box where it says “Post a poll…”

4. Add your first answer into the ‘Add an answer…’ box

5. Click the blue + button to open additional boxes and add more answers

There is no limit on the number of answers. You can individually remove answers using the ‘Remove’ link and clear all answers using the ‘Reset’ link.

6. Once you have added all answers, click on the ‘Post’ button to post the poll

How do I post a file?

To post a file from a computer:

1. Go the group/page you would like to post a ‘File’ on

2. Select the ‘File’ option from the Post box

3. You can then write a comment that will accompany your file in the text box

4. Attach a file from your computer by clicking the ‘Attach a file’ button

5. Select the desired file from your computer

6. The file you have selected will then appear in your post once it has been processed and uploaded

7. Click the green ‘Post’ button to post your file

How do I target a post?

The Target post option is available to:

  • All users in the University Feed
  • Staff Members of certain groups

You can target posts to specific cohorts of students based on:

  • Campus
  • School
  • Year Level
  • Other

To target a post, link, file or poll – click ‘Target’ when making your post. When this is clicked, the ‘Target’ post options area will drop-down.

Target your posts by School by clicking the School drop-down box and selecting the School you would like to target. You can select multiple schools.

Target your posts by Campus by clicking the Campus drop-down box and selecting the Campus you would like to target. You can select multiple campuses.

Target posts to students in the first or final year their Degree.

Target posts to International students by selecting the checkbox.

Once you have selected the criteria for your targeted post, click the green ‘Post’ button to make your post.

Your post will appear for students that match each of the criteria you selected.

The criteria of your targeted post will also appear on the post.

CUSTOM GROUPS

How do I create an event for a Custom group?

You can create an event for a Custom Group if you are a Group Admin of the group.

To create an event:

1. From your Custom Group, click on the ‘Events’ tab

2. From the ‘Events’ page click the ‘Create an Event’ button

3. You can now enter the details for your event

 

Once you have entered all the required information for your event, click on the ‘Create a new event’ button.

You will be taken to the Upcoming Events listing where you will see your new event.

Group members will also see the event in the ‘Upcoming Events’ box on the Group homepage of your Group and in the ‘At University’ bar on the day the event occurs.

Group members will also get a notification informing them of the event’s creation.

How do I create a Custom group?

To create a Custom Group from a computer:

1. Click on the ‘Custom Groups’ feature from your LionsSHARE Social Menu Bar

2. Then, select the green ‘Create Custom Group’ button from the top of the ‘Custom Groups’ homepage

This will take you to the Create Custom Group page

3. Enter a name for your Custom Group

4. Set the Group’s Privacy by checking either the Public or Private checkbox. Note: If you check Public, anyone can join your Custom Group. If you check Private, you or other Group Admins will need to add all members to the group.

5. Select the Faculty your Custom Group relates to

If your Custom Group is not related to a particular School, then check the ‘This Custom Group is not related to a specific School’ checkbox.

6. Select the Campus your Custom Group relates to

If your Custom Group does not relate to students at a particular Campus, then check the ‘This Custom Group is not related to a specific Campus’ checkbox.

7. Enter a description for your Custom Group

8. Add Group Administrators to your Custom Group by entering the admin’s name and university email (note: as the creator of the group, you are automatically a Group Administrator so you do not need to add yourself)

When you enter their name they will appear in a drop-down list – simply select them from this list.

 

You can add additional admins to the group, by clicking the ‘+Add Another Group Administrator’ link.

9. Add Group Members to your Custom Group two ways: Individually or by Bulk Adding.

Adding Group Members Individually 

If you want to add group members to your group individually, click the ‘Add Members Individually’ button.

Enter the name and university email of the person you would like to add.

Like above, when you enter their name they will appear in a drop-down list – simply select them from this list and their university email will populate the email box.

 

 

You can add additional members to the group, by clicking the ‘+Add Another Group Member’ link.

Bulk Adding Group Members

You can also Bulk Add members by university email using the Bulk Add Members option.

 

10. Finally, click the ‘Create Custom Group’ button and you will be taken to your new Custom Group.

How do I add a Group Administrator to a Custom group?

If you are a Group Administrator, you can add other Group Administrators to your Custom Group in two ways. You can only add Group Administrators from a computer.

1. Adding Group Administrators from your Custom Group

Click the ‘+Add New Admin’ link.

Enter the name or university email of the Group Administrator you’d like to add.

When you enter their name they will appear in a drop-down list – simply select them from the list and click the ‘Add’ button.

 

 

2. Adding Group Administrators from the Edit Page of your Custom Group

From your Custom Group, click the green ‘Edit Group’ button

Scroll down to the Group Administrators section and enter the name and university email of the person you would like to add.

When you enter their name they will appear in a drop-down list – simply select them from this list.

 

You can add additional admins to the group, by clicking the ‘+Add Another Group Administrator’ link.

Finally, click the green ‘Save’ button at the bottom of the page to add the Group Administrator/s.

How do I add group members to a Custom group?

If you are a Group Administrator, you can add Group members to your Custom Group from a computer.

To add group members:

Click the green ‘Edit Group’ button from your Custom Group

 

Then, Scroll down to the ‘Add Group Members’ section

Adding Group Members Individually 

If you want to add group members to your group individually, click the ‘Add Members Individually’ button.

Enter the name and university email of the person you would like to add.

When you enter their name they will appear in a drop-down list – simply select them from this list and their university email will populate the email box.

 

You can add additional members to the group, by clicking the ‘+Add Another Group Member’ link.

Finally, click the ‘Save’ button to add the new group members.

 

Bulk Adding Group Members

You can also Bulk Add members by university email using the Bulk Add Members option.

How do I edit or delete a Custom group?

To edit or delete a Custom Group you must be the a Group Admin of the group. You can only edit or delete a Custom Group from a computer.

 

Editing a Custom Group

1. Click on your group from the Custom Groups section in the LionsSHARE Social Menu

2. Click the green ‘Edit Group’ button – you will be taken to the ‘Edit’ page

3. Edit the sections you would like to change

4. Click the ‘Save’ button at the bottom of the page once you are happy with your changes

 

Deleting a Custom Group

As per above:

1. Click on your group from the Custom Groups section in the LionsSHARE Social Menu

2. Click the green ‘Edit Group’ button – you will be taken to the ‘Edit’ page

3. Then, click the ‘Delete’ button in the top right-hand corner

 

4. A pop-up will then appear – click the ‘Yes’ button in the pop-up to confirm the removal of the Custom Group.

IMPORTANT NOTE: When deleting a Custom Group all content (posts, events, etc.) related to that group will be removed from the network.

How do I Bulk Add members to a Custom group?

Members can be bulk added to Custom Groups from the Create Custom Group Page or the Custom Groups Edit Page (for Custom Groups you have already created).

If you want to bulk add members to a Custom Group but have not yet created the Custom Group, click on Custom Groups from the LionsSHARE Social menu of your LionsSHARE Social account on a computer.

This will take you to the Custom Groups home page. Click on the green Create Custom Group button from here.

If you have already created the Custom Group or are an admin of the Custom Group, click on your Custom Group from the LionsSHARE Social menu on a computer.

Once on your Custom Group page, click on the green Edit Group button in the top right hand corner of the group – this will take you to the Custom Groups Edit Page.

Scroll down to the Add Group Members section and click the blue Bulk Add Members button – this will open up the Import Members section.

Take note of the explanation in this section. If you do not meet all three criteria, your list will not upload.

 

Click the ‘Choose File’ link and select the .csv, .xls or. xlsx file from your computer.

Please also note: You can only bulk upload up to 1000 users at a time. If you are attempting to add more than 1000 students to the group, please split into multiple files and upload separately.

Your file will display next to the ‘Choose File’ button when it has been uploaded.

Click on ‘Create Custom Group’ if creating a Custom Group.

Click ‘Save Changes’ if editing the Custom Group.

MENTOR GROUPS

How do I find a Mentor?

Click on ‘Mentors’ in the left hand navigation column.

A list of mentors will display. You can select a mentor based on their course, the academic topics they can help you with and additional languages they speak. Click Join Mentor Group, to join a mentor’s Group.

The Mentor Group you have joined will appear in the left hand menu.

You can also click the ‘Joined’ tab to see a list of mentor groups you have joined.

PROFILE

How do I add or update my Profile picture?

You can only add or update your Profile Picture when using a computer.

 

1. Navigate to your profile by clicking your name on the top of your LionsSHARE Social Homepage.

2. Hover your cursor over your current Profile Picture and click on the pen icon on the top left corner.

3. Once you have clicked the pen icon, you will be prompted to to select a saved image from your computer. Select the desired image and click Open.

4. Your new Profile Picture will appear.

How do I earn points?

There are a number of things that you can do to earn points. Earning points increases your Karma level and builds your reputation.

Students and staff use your points as a reference for how much you contribute to the network.

Here is a list of some of the activities which can earn you points and the number of points that you will get for each activity.

  • Add your class schedule (2 points per class)
  • Make a connection (5 points)
  • Post in the groups (1 x total likes)

Your points display in a number of places:

  • On your profile
  • Next to your posts
  • Next to your name

How do I edit my Profile (Staff)?

From a computer, click on the Account icon (cog) in the top right corner of your LionsSHARE Social account. Select ‘Edit Profile’.

 

The ‘Edit Profile’ page looks like this:

1. Type your position into the text box

2. Click on the campus drop-down menu to select your campus

3. Click on the school drop-down menu to select your school

After you have changed your profile settings, click on the ‘Save’ button to finish.

How do I edit my Profile (Student)?

You can edit your profile from the ‘Account’ menu in the top right hand corner of the page. Click ‘Account’ and then select ‘Edit Profile’ from the list.

You can change your Campus and year of Commencement/Completion by clicking on the drop-down menu and selecting the correct option.

To change your degree, click the ‘clear’ button or delete the text in the box. Start typing your degree and then click the correct degree from the drop-down menu.

If you are an international student, you can check the box to receive tailored communications from your university.

To Edit Extracurricular – add details in the text box in the panel.

You can add further Education experience by clicking the ‘Add more education’ button. This will open up a second panel.

Fill in your work experience by following the same steps above.

You can add skills, interests, club memberships, languages and awards to your profile by typing into the text boxes. Ensure you insert a comma or press enter between each skill to separate.

Fill in the places text boxes.

You can add club memberships, languages and awards to your profile by typing into the text boxes. Ensure you insert a comma or press enter between each skill to separate.

Click ‘Save’ when you have finished.

MISCELLANEOUS

How do I delete a post (Staff)?

Designated staff members have the ability to ‘Admin Delete’ posts made on LionsSHARE Social. Students do not have this permission.

Content can only be deleted from a computer.

To delete a post:

1. Navigate to the post you intend to delete

2. Click on the ‘Delete’ link on the post

3. You will be asked to confirm the delete – click ‘Ok’ and the content will be deleted

 

To delete a comment:

1. Navigate to the comment you intend to delete

2. Click on the ‘Delete’ link on the comment

3. You will be asked to confirm the delete – click ‘Ok’ and the content will be deleted

 

Important note:

When content is deleted, it archives in the ‘Reported/Deleted Posts’ archive in the Administration Control Centre in LionsSHARE Social, which is accessible to Network Administrators at the university.

Only delete content if you feel it is entirely necessary and time critical to do so. Rather than deleting content, you also have the option to report a post.

Reported posts are also archived for Network Administrators.

How do I unfollow a Page?

When you are following a page, you will receive a notification and/or a recent activity item when a user posts on that page.

The following pages can be followed:

  • All Students Feed (students are automatically following this)
  • Subjects Pages
  • Club Pages

You can unfollow a group/page by clicking the ‘Unfollow’ button in the top right hand corner of the page.

You will no longer receive the notifications and/or activity you were previously receiving for that page.

How do I Report a post?

If you are offended by a post or believe it is inappropriate, you can report that post to your network administrator.

Hover over the post until the ‘Report’ link displays

A further option will appear asking whether you are sure you want to report this post. Select OK to confirm.

The page will refresh and you will see that the link now says ‘Reported’.